How to Use
Use SMS Templates
Using Templates If you have already created SMS templates, you can use those templates to send SMS to your clients. You can use the template for messaging by selecting the template and click in “Use Template” button. Created templates can be found ...
Create SMS Template
The plugin provides the opportunity to use templates, so you do not need to write the SMS content every time. Custom Templates can be created or used for the widget. By clicking on the “Templates” button, the template page will open. There will be no ...
Received/Replied SMS
Once a client received an SMS on their mobile phone, they will be able to reply to that SMS. Whenever the client will replied to the SMS, it will be noted in the ticket as conversation and marked as “Inbound SMS”. Note: If you still have any query ...
How to Send SMS
Prerequisite Need to Install the plugin in your Zoho Desk Portal. Installation Link SMS Sending Procedure Step 1: Go inside “TICKETS” page if any other page being selected. In this page all available tickets will be present. Step 2: Open a ticket. ...
How to use - Burst SMS Extension for Zoho Desk
4. Using the Plugin 4.1 Sending SMS a. Log into “Zoho Desk” alone with "Burst SMS To Desk" plugin installed. (URL: https://desk.zoho.com/) b. Go inside “TICKETS” page if any other page being selected. In this page all available tickets will be ...