Use SMS Templates

Use SMS Templates

Using Templates

If you have already created SMS templates, you can use those templates to send SMS to your clients.

You can use the template for messaging by selecting the template and click in “Use Template” button. Created templates can be found for all tickets. Also can be used for any ticket.





Editing Template

A template message can be edited. After editing text in “Message” field, changes for the template can be saved by clicking “Save” button. 

Deleting Template


A template can be deleted by selecting the template from “Select Your Template” dropdown and clicking on “Delete Template” button. A permission pop-up message will appear stating “Are you sure you want to delete this template?”. Delectation can be confirmed by clicking “Yes”. 



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