Use SMS Templates

Using Templates

If you have already created SMS templates, you can use those templates to send SMS to your clients.

You can use the template for messaging by selecting the template and click in “Use Template” button. Created templates can be found for all tickets. Also can be used for any ticket.

Editing Template

A template message can be edited. After editing text in “Message” field, changes for the template can be saved by clicking “Save” button. 

Deleting Template

A template can be deleted by selecting the template from “Select Your Template” dropdown and clicking on “Delete Template” button. A permission pop-up message will appear stating “Are you sure you want to delete this template?”. Delectation can be confirmed by clicking “Yes”. 

• Related Articles

• Burst SMS Features

  5. Burst SMS Features 5.1 SMS Templates  5.1.1 SMS Templates  Go to SMS Templates to view your existing templates and to add new templates. You can see the list of all the templates available, you can click on them and edit accordingly.  Warning: ...

• How to use - Burst SMS Extension for Zoho Desk

  4. Using the Plugin 4.1 Sending SMS a. Log into “Zoho Desk” alone with "Burst SMS To Desk" plugin installed. (URL:    https://desk.zoho.com/) b. Go inside “TICKETS” page if any other page being selected. In this page all available tickets will be ...

• SMS Automation

  Overview   You can trigger a custom SMS using webhooks from your Zoho CRM. This article will run you through the steps to setup SMS automation using webhooks. You can customise these webhooks to interact with specific modules and what SMS templates ...

• Direct SMS Features

  5. Direct SMS Features 5.1 SMS Templates  5.1.1 SMS Templates  Go to SMS Templates to view your existing templates and to add new templates. You can see the list of all the templates available, you can click on them and edit accordingly.  Warning: ...

• Create SMS Template

  The plugin provides the opportunity to use templates, so you do not need to write the SMS content every time. Custom Templates can be created or used for the widget. By clicking on the “Templates” button, the template page will open. There will be no ...