Burst SMS features for Zoho CRM

Burst SMS Features

5. Burst SMS Features

5.1 SMS Templates 

5.1.1 SMS Templates 

Go to SMS Templates to view your existing templates and to add new templates.
  1. You can see the list of all the templates available, you can click on them and edit accordingly. 
    Warning: Please Do not delete these default templates! It will break SMS functionality.
    Default Templates
    • Default Bulk SMS for Lead
    • Default Bulk SMS for Contact
    • Default Bulk SMS for Potential
    • Default Event Reminder 
  2. Click on + icon to create a new template.
  3. Fill the SMS Template Name
  4. Fill in the Template Body according to your requirements.

5.1.2 Creating Templates with the Burst SMS Template Widget 

With our continuously improving extension you can now easily create templates with our built in widget. When you create a new template you should see this page. 

1. To access the widget simply click "Generate Custom SMS Body" present in the top right corner of the page.



2. Enter your new template name and then click next. 



3. Now select the module you wish this template to be related with and then click next.



4. Finally, enter your SMS body. You can use the drop down lists to easily enter related merge data into your message. Once you're done click save.

Sample Content 

Hi ${Deals.Contact_First_Name},
I tried to contact you earlier today and left a voicemail. Reply to this SMS to let us know the alternate time or contact number to reach you. 
We look forward to connecting with you. 
Thank you, 
${Users.first_name}

5. You have now successfully created a new template. 

6. If you wish to edit templates using the widget simply hover over the template and click the Edit Template button that appears.


 


5.2 Event Reminder SMS

If you wish to disable the Event Reminder SMS. Go to Settings->Workflows Rules->Deactivate "Send an Event Reminder" workflow


Go to a Lead
  1. Mouse over on Open Activities on the left side of the screen, click "+" .
  2. Click on New Event.
  3. Fill the event details in the New Event textbox.
  4. Fill the Location where the event is going to be held.
  5. Event starting date and time in From and end time at To.
  6. Click on Add more details at the bottom.


  7. Set a Reminder time, which is the time that the SMS will go out, based on the event time and your selection. 

  8. Click save.

5.3 Replied SMS

All SMS which has been replied to be will be listed under the particular Contact, Lead or Potential. To view this, first go to any Lead, Contact or Potential.
  1. From the left sidebar with Related Lists, scroll down and click on SMS History.
  2. The SMS with status Received are the ones sent from your customers.
  3. To see the details click on SMS Name. 
reply Sms.png

When a customer has replied on SMS an email will be sent to the CRM user who has sent the SMS.
Hi {User First Name},

You have a reply SMS from your client. Please see the details below:

Replier Name: {Customer Name} Replier Mobile: {Customer Mobile} Replied Text : {Replied SMS Body} Replier Details Link: Click to view details Replied SMS Details Link: Click to view details



5.4 SMS Opt-Out

We have added an Opt-out feature to ensure clients don’t get spammed with unwanted messages. The message “ To stop SMS simply reply STOP” has been added to the templates. It will give an option for the customer to stop receiving SMS.



If the customer has replied back to STOP, the field SMS Opt Out will be checked. It will also notify CRM users which user has opted out.


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