FAQ

FAQ

Q.1 What are the basic requirements for this extension?

To use our Burst SMS Extension for Zoho Desk extension, you need to have an active Zoho Desk account and an active Burst SMS account. 

Q.2 How much does the extension cost?

You will get the monthly subscription at $10 USD. We offers  10%  discount on yearly subscription and it comes  $108 USD only, for the whole year. 
This is separate from the text pricing. For the number of texts you are provided you will need to consult with Burst SMS. You can test out Burst SMS with a FREE 15-day trial! 

Q.3 What are the basic features?

Some basic features of this extension are
  1. Send and receive SMS messages from Zoho Desk tickets directly to client mobile numbers.
  2. Personalize your SMS message with field merging options in your SMS messages and templates.
  3. Send your SMS message using your own custom templates.
  4. View the complete history of customer SMS messages in Zoho Desk tickets.

Q.4  Can I try out before I pay?

Yes, you can test out Burst SMS extension with a FREE 15-day trial! 

Q.5 How do I install the plugin?

It is very simple, just follow our installation instructions and start messaging within a few minutes. For any further assistance email us at  extension@oscillosoft.com.au

Q.6 I've installed the plugin, does it still need any setup or specific settings?

Yes, you just need to enter Burst SMS API key and API secret during installation. See our detail installation instructions.

Q.7  I've installed the plugin but how do I use it ?

Please check our user guide  here .

Q.8 What are process of getting help if I face any problem during use it?

For any further help or assistance you can reach us at  extension@oscillosoft.com.au

Q.9 Is support cost us?

No, it is completely free of cost.

Q.10 May we have free support on trial period?

There is no cost needed for extension-related support at all. You can reach us whenever you need at  extension@oscillosoft.com.au

Q.11 Do I need to worry about CRM version compatibility?

For this plugin the compatible CRM versions are
  1. Professional
  2. Enterprise
  3. CRM Plus
  4. Zoho One

Q.12 How do I cancel my subscription plan?

Cancellation process is very simple. Please check  this article .

    • Related Articles

    • Direct SMS FAQ

      FAQ Q1. How much is Direct SMS?  Direct SMS can help increase your work productivity for $5/month Q2. What does $5/month provide me?  The $5/month is the cost of covering the Direct SMS plugin operating within your Zoho CRM.  This is separate from ...

    • Burst SMS FAQ

      FAQ Here's a handy FAQ that we've made to address some common questions and issues. Hopefully you find the answer to your questions here.  We do not provide phone support for the Burst SMS Extension. If the FAQ does not answer your question and if ...

    • FAQ - ZohoCRM 2 Xero

      If this FAQ doesn't provide you with a solution then please email  extension@oscillosoft.com.au with your issue.  Providing the following along with your problem will place us in the best possible position to help you.  Description of the error  ...

    • FAQ

      Here is a handy FAQ that we have made to address some common questions and issues. Hopefully, you find the answer to your questions here.  If this FAQ doesn't provide you with a solution, please email extension@oscillosoft.com.au with your issue. ...

    • FAQ

      Here's a handy FAQ that we've made to address some common questions and issues. Hopefully you find the answer to your questions here. Q1. What are the basic requirements for this extension? To use our Zoho CRM 2 Moodle (Advanced) extension, you need ...