FAQ - ZohoCRM 2 Xero

FAQ - ZohoCRM 2 Xero


If this FAQ doesn't provide you with a solution then please email  extension@oscillosoft.com.au with your issue. 
Providing the following along with your problem will place us in the best possible position to help you. 

  • Description of the error 
  • Screenshots of the error and/or
  • Screenshot of the error log
Be aware that priority support requests are handled in the order that they are received. Please allow sufficient time for a support representative to review your request and respond accordingly. Our usual response rate is 1-2 business days depending on the volume of support requests at the the time. 

Our support hours are Monday through to Friday, 9am to 7pm AEST, excluding public holidays.  

Q1. How much does the plugin cost?

It costs  $50 USD  per/month/organisation. For Zoho CRM To Xero, we offer 15% off for yearly subscription.

Q2. Can I try this before I subscribe?
When you sign up here you will get a 10-day trial!

Q3. How can I set it up?

 After install the plugin you just need to go through a simple setup process. Please find our setup guide here. You also can take a look at the instruction video for more help. After finishing the simple setup process our extension portal will be ready to sync your data in no time.

Q4. What does it sync between the two applications?


"Note: This extension only support syncing one Xero organization with one single Zoho account." 

Q5. Does it sync Xero payments?

Yes, it does the sync. Each application has its own set of logic. Once an invoice has been synced from Zoho CRM to Xero it follows the Invoice Status.


XERO

COMMENT

AWAITING PAYMENT

In Xero, Client approved invoice status - Cant sync from Zoho anymore as Xero locks it

AWAITING APPROVAL

Can change in Zoho

PARTIAL PAYMENT

Can't change in Zoho CRM as Xero locks it

PAID

Can't change in Zoho CRM as Xero locks it

In CRM you can create a view which will show what has been paid, not paid, partially paid. 



Q6. How does the plugin work - where is my data stored for the validation?

 We use a data centre based in Australia for the plugin portal. All data is only stored temporarily in the plugin portal during the sync and validation process. This data is deleted after 30 days. The data is stored to check and validate last modified and updated information between the applications, and to allows the user to sync back in the case of any error.

Q7. How often does it sync?
  1. You can sync it anytime subject to Zoho API usage limit. 
  2. You can setup the auto sync schedule as per your requirements, maximum 10 times per day.
ZohoBooks2xeroSyncFrequency

 

Q8. Why do we need to provide Xero access?

Firstly, This plugin does require additional setup aside from the initial installation. You can do the setup by your own by following our Setup guide or video.

Secondly, If you are having any issue to finalize the setup and want us to do the additional setup for you, we need to access to your Xero account. Our plugin relies on having a "Advisor level User" ie,  developer@oscillosoft.com.au within your organization to pass information back and forth between Xero and Zoho. The User access is combined with your Zoho Admin access to create a private app to enable the synchronization between the two systems. 
In second case, you can not delete the advisor invitation after finishing the setup. If you delete the advisor user the plugin will stop working.

Q9. What kind of user access should I provide?


For us to correctly setup your Zoho2Xero plugin we require the following: 

Xero User access: Advisor level permission

      This user access is required for the setup process and must remain afterwards. You can check How to send Xero invitation

Zoho User access: Admin level permission
      
      This user access is only required for the setup process. 
      Continuing to provide us access allows us to more easily help during issues 

Q10. How is my data handled?

The information is not directly sent from one system to another. The data is processed in our secure cloud servers in order to maintain a proper syncing process. Oscillosoft understand the importance of your data and will only hold your information for 30 days before it is automatically deleted.


Q11. Why does Oscillosoft need to hold my data?

The information on our servers allows Oscillosoft to monitor for any changes and ensure we know when to update your data. It is also used to provide you with a sync log in your integration portal so you know exactly what you have synced and when. 

This information will only be kept for 30 days and automatically deleted after then.


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