You can trigger a custom SMS using webhooks from
your Zoho CRM. This article will run you through the steps to setup SMS automation using webhooks. You can customise these webhooks to interact with specific modules and what SMS templates to be sent. Workflow rules will be able to use these newly created webhooks as actions.
Setting up webhooks for SMS Automation
In Zoho CRM, click on the Settings icon located on the top
right. Go to Setup > AUTOMATION > Actions. Click
Click on Webhooks
Webhooks works as a bridge between Zoho CRM and third-party applications, in this case Burst SMS
on Configure Webhook to create a new webhook.
Type in a name of the webhook
For URL to Notify you need to go to the Burst SMS Settings module.
copy and paste the URL from Personalized SMS URL at the bottom. Discard everything after the "execute?". We will be appending them in step 8.
a description of the webhook.
the Module for which you want to Automate SMS.
URL parameters type the Parameter Name as recordIds .
For parameter value select the Module and the select
the id field.
Go to Custom Parameters and
add a new line. Here you will enter the Parameter names: auth_type, zapikey, moduleName and smsTemplateId. Add their respective parameters from the Personalised SMS URL.
Do not include = or & in the parameters
For smsTemplateID, you can find the ID in the URL of their respective SMS template.
Click Refresh under Preview URL, confirm that it looks similar to the Personalised SMS URL only with the new parameters as defined in the webhook and click Save. Your webhook has been created and now we need to create some rules to trigger it.
Setting up Workflow Rules to trigger Webhooks
Under the Automation section in
the side bar, click Workflow Rules. You can also access this
through Settings->Automation->Workflow Rules
Click the Create Rule button
Select the module the webhook was created for in the previous steps. For this example we are using the Leads module
Enter a rule name for this workflow. Eg 'Workflow rule for an SMS lead'.
Enter a description if you like then press Next
From here you can create a workflow. Here is more
information on workflows
Once you have set your workflow's trigger and conditions you can assign
an action. The actions can be instant or scheduled. For this example, we chose Instant Actions and selected Webhook.
Select the webhook you want associated with this workflow then click
Congratulations, you have made your first automated SMS
We have covered how to do automation with our Zoho CRM 2 Burst SMS extension using webhooks and workflow rules. By setting up SMS templates for specific modules, a webhook can be customised to send the request, and finally workflow rules are used to trigger the webhook under specified conditions.
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