Reply SMS Settings - Zoho Desk 2 Direct SMS
To get the reply SMS, you need to set up a new webhook. A webhook will be triggered when a reply SMS comes through direct SMS and sent to Zoho Desk. Below are the steps to set up a new webhook:
Enter Direct SMS Webhook URL
Go to Configuration > Webhook
Click on the “New Webhook” button
Click on the “Event” (dropdown) > SMS (Dropdown) and Check the “Receive an SMS” box
Paste the copied “Direct SMS Webhook URL”
[You will get the URL from extension’s settings Preference tab]
Add Content Parameters
Inside the Webhooks dashboard, go to -
Configuration > Webhook > Content (may need to scroll down to find it)
Add the following three parameters in the Content section, you can copy the form below.
Parameter key | Parameter value |
sourceAddress | $sourceAddress |
messageContent | $mtContent |
replyContent | $moContent |
Click on the “
Save Webhook” button
Note: All the parameter name/content names are case sensitive.
Yahoo! You have done the setup. Now you are ready to send SMS.
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