Receive/Reply SMS

Receive/Reply SMS

Once a client receives an SMS on their mobile phone, they will be able to reply to that SMS.Whenever the users reply back to the sms, it will be noted in the ticket as conversation and marked as “Inbound SMS”. 


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    • Receive/Reply SMS

      Once a client receives an SMS on his mobile, he will be able to reply to that SMS. When the user sends an SMS, it will be marked as "Outbound SMS" whereas when the user receives an SMS; it will be marked as “Inbound SMS” in the conversation record.  ...

    • How to Receive/Reply SMS

      Receive/Reply SMS Once a client receives an SMS on their mobile phone, they will be able to reply to that SMS. Whenever the users reply back to the SMS, it will be noted in the ticket as conversation and marked as “Inbound SMS”. 

    • 2.0 Receive/Reply SMS

      When a client receives an SMS on his mobile, he will be able to reply to that SMS. If the client replies to that message, it will be marked as “Inbound SMS” in the Conversation section inside the ticket.

    • Reply SMS Settings - Zoho Desk 2 Direct SMS

      To get the reply SMS, you need to set up a new webhook. A webhook will be triggered when a reply SMS comes through direct SMS and sent to Zoho Desk. Below are the steps to set up a new webhook: Enter Direct SMS Webhook URL Go to Configuration > ...

    • Burst SMS Settings

      To find Burst SMS settings, click on the three do menu (...) and then select “Burst SMS Settings”. You will see something like this -   Burstsms API Key - It can be found in to your Burst SMS Portal. You need to sign up or create an account (if you ...