How to Send SMS
Prerequisite
SMS Sending Procedure
Step 1: Go inside 'TICKETS' page if any other page being selected. In this page all available tickets will be present.
Step 2: Open a ticket. The plugin widget can be accessed from inside any ticket.
Step 3: On the right top corner, widget icon can be found. By default widget page will be hidden. Widgets will appear once widget icon will be clicked.
All installed widget can be found through a sliding sub-window
The “Burst SMS Extension” also can be found in the list. The widget body can be expanded or collapsed using the indicated icon.
Step 4: On the extension page, clients’ mobile number is pre-filled in “Sent To” text field. Contact number will be pre-filled from ticket contact field. Contact number can be edited if require before sending a message.
Step 5: You can fill some detail using “Merge Field” selection. In the drop-down there are some fixed fields. If you select those fields, those information will be embedded to our message description. You do not need to search for those information and type down manually.
For example, If you select “Ticket Number”, Click on 'Select' button, the number of the ticket will be added to the description.
Step 6: Custom message can be written in the Description field.
Step 3: On the right top corner, widget icon can be found. By default widget page will be hidden. Widgets will appear once widget icon will be clicked.
All installed widget can be found through a sliding sub-window
The “Burst SMS Extension” also can be found in the list. The widget body can be expanded or collapsed using the indicated icon.
Step 4: On the extension page, clients’ mobile number is pre-filled in “Sent To” text field. Contact number will be pre-filled from ticket contact field. Contact number can be edited if require before sending a message.
Step 5: You can fill some detail using “Merge Field” selection. In the drop-down there are some fixed fields. If you select those fields, those information will be embedded to our message description. You do not need to search for those information and type down manually.
For example, If you select “Ticket Number”, Click on 'Select' button, the number of the ticket will be added to the description.
Step 6: Custom message can be written in the Description field.
Step 7: After writing the message, message can be sent by clicking on the 'Send' button. Message will be sent to customer mobile phone and will be noted as “Outbound SMS” in the Conversation section of the ticket.
Note: If you still have any query please write us at help@saasplugin.com.au
Note: If you still have any query please write us at help@saasplugin.com.au
Related Articles
Burst SMS Settings
To find Burst SMS settings, click on the three do menu (...) and then select “Burst SMS Settings”. You will see something like this - Burstsms API Key - It can be found in to your Burst SMS Portal. You need to sign up or create an account (if you ...How to send SMS
Prerequisite Need to Install the plugin in your Zoho Desk Portal. If you haven't installed it please complete the installation first. Please browse our installation guide here. SMS Sending Procedure Step 1: Go inside the “TICKETS” page if any other ...1.0 How to send SMS
1.1 Prerequisite You must have the Clickatell Extension in your Zoho Desk Portal. To know how to install the plugin, click here. 1.2 SMS Sending Procedure Step 1: Go inside the ‘TICKETS’ page from your Zoho Desk portal. You will find all the ...How to Send SMS
How to send SMS Prerequisite Need to Install the plugin in your Zoho Desk Portal SMS Sending Procedure Step 1: Go inside the ‘TICKETS’ page if any other page is being selected. On this page, all available tickets will be present. Step 2: Open a ...Receive/Reply SMS
Once a client receives an SMS on his mobile, he will be able to reply to that SMS. When the user sends an SMS, it will be marked as "Outbound SMS" whereas when the user receives an SMS; it will be marked as “Inbound SMS” in the conversation record. ...