FAQ - “Twilio Extension for Zoho CRM”

FAQ - “Twilio Extension for Zoho CRM”

Q.1 What are the basic requirements for this extension?

In order to use the Twilio Extension for Zoho CRM, you need to have an active Zoho CRM account and an active account on Twilio, if you don’t have a Twilio account please sign up here.

Q.2 How much does the extension cost?

A monthly subscription at only $10 USD/month/organization is available for “Twilio Extension for Zoho CRM”. Also, the yearly subscription plan will cost only $108 USD/organization where you can enjoy a 10% discount.

Please be mindful that $10 USD/month/organization is the cost of covering the Twilio plugin operating within your Zoho CRM. This is separate from the text pricing. For the number of texts, you are provided you will need to consult with Twilio.

Q.3 What are the basic features of this extension?

Some basic features of this extension are -

  1. Send and receive SMS with alerts to customers from the Leads, Contacts, and Potentials modules of your CRM.
  2. Provides field merging option from the CRM Module in the SMS Template and an opt-out option for the receiver.
  3. Full SMS history of event reminders and alerts.
  4. Instant SMS, scheduled SMS feature, and event reminder workflow.

Q.4  Can I try it out before I pay?

Yes, you can test the Twilio Extension for Zoho CRM with a 10-day free trial to evaluate its features.

Q.5 How do I install the plugin?

Installing the Twilio Extension for Zoho CRM is very simple. Just go through the installation guide and start using this extension. You can also email help@saasplugin.com.au for further assistance.

Q.6 I've installed the plugin, does it still need any setup or specific settings?

The Twilio Extension for Zoho CRM requires a few things to configure. Read our detailed setup guide.

Q.7  I've installed the plugin but how do I use it?

Using the Twilio Extension for Zoho CRM is very simple. Just go through our user guide here.

Q.8 What is the process of getting help if I face any problem while using it?

For any assistance and support, you can always email us at help@saasplugin.com.au

Q.9 Is support cost us?

No, it is completely free of cost.

Q.10 May we have free support for the trial period?

We provide support during the trial period, it is completely free. You can reach us any time at help@saasplugin.com.au. We promise to get back to you as soon as possible.

Q.11 How do I buy my subscription plan?

You can buy the Twilio Extension for Zoho CRM directly from the marketplace. Please click here to know more. 

Q.12 Do I need to worry about CRM version compatibility?

The Twilio Extension for Zoho CRM is compatible with the following CRM versions -

  1. Professional
  2. Enterprise
  3. CRM Plus
  4. Zoho One

Q.13 How do I cancel my subscription plan?

You can cancel your subscription plan for Twilio Extension for Zoho CRM at any time. Please click here to find out about the process.

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